Privacy Policy for AssistApp

Last Updated: November 24, 2025

Thank you for using AssistApp ("we," "us," or "our"). This Privacy Policy explains how we collect, use, and protect your personal and non-personal information when you use our website at https://assistapp.top (the "Website") and our desktop application (the "Application").

By accessing or using the Website or Application, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our services.

1. Information We Collect

1.1 Personal Data

We collect the following personal information from you:

Name: We collect your name to personalize your experience and communicate with you effectively.
Email Address: We collect your email address for account creation, authentication, service communications, and security alerts.
Payment Information: We collect payment details to process subscriptions securely. However, we do not store your payment information on our servers. All payments are processed by Stripe, our trusted third-party payment processor.

1.2 Application Usage Data

When you use the AssistApp desktop application, we collect:

Help History: Records of tasks you've requested assistance with (to provide quick repeat functionality and improve our service).
Task Completion Data: Information about which tasks you've completed successfully.
Security Alerts: Records of potential scam warnings you've encountered (shared with authorized caregivers for your protection).

1.3 Desktop Application Permissions

The AssistApp desktop application requires the following permissions:

Microphone Access: To enable voice-activated help features. IMPORTANT: All voice processing happens locally on your computer. Voice recordings are never transmitted to our servers or stored online.
Screen Recording Permission: To provide visual guidance (glowing circles and arrows) showing where to click on your screen. This is used in real-time only and is not recorded or transmitted.
Accessibility Permissions: To monitor for suspicious websites and provide scam protection warnings.

1.4 Non-Personal Data

We may use web cookies and similar technologies to collect non-personal information such as your IP address, browser type, device information, and browsing patterns. This information helps us enhance your browsing experience, analyze trends, and improve our services.

2. Purpose of Data Collection

We collect and use your data for the following purposes:

Subscription Processing: To manage your Free or Pro plan subscription and process payments.
Service Delivery: To provide step-by-step computer assistance through our desktop application.
Scam Protection: To monitor for and warn you about suspicious websites and phishing attempts.
Caregiver Dashboard: To allow authorized family members or caregivers to view your help history and receive security alerts (Pro plan feature).
Customer Support: To respond to your inquiries and provide technical assistance.
Service Improvement: To understand how our service is used and make improvements.

3. Data Sharing

We share your personal data only in the following circumstances:

Payment Processing: We share necessary information with Stripe to process subscription payments.
Authorized Caregivers: If you grant access to the Caregiver Dashboard, authorized family members or caregivers can view your help history and security alerts.
Legal Requirements: We may disclose information if required by law, court order, or governmental authority.

We do not sell, trade, or rent your personal information to third parties.

4. Privacy-First Voice Processing

AssistApp is designed with your privacy as a top priority. All voice processing happens locally on your computer using on-device speech recognition. Your voice commands and questions are never recorded, transmitted to our servers, or stored in the cloud.

5. Data Security

We implement industry-standard security measures to protect your personal information:

All data transmitted between your device and our servers is encrypted using SSL/TLS.
We use secure authentication methods including Google OAuth and email magic links.
Payment information is processed exclusively through Stripe and never stored on our servers.
You can export or delete your data at any time through your account settings.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you services. If you cancel your subscription and delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

7. Your Rights

You have the right to:

Access your personal data
Correct inaccurate personal data
Request deletion of your personal data
Export your data in a portable format
Opt-out of marketing communications
Revoke caregiver access to your help history

To exercise these rights, please contact us at bartzalewskidev@gmail.com.

8. Compliance

AssistApp complies with applicable privacy regulations including GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act).

9. Children's Privacy

AssistApp is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

10. Caregiver Dashboard Privacy

If you are a caregiver with authorized access to a user's dashboard:

You may view the user's help history and security alerts
You may use Co-Pilot Mode to draw guidance on their screen (with their permission)
You are responsible for maintaining the confidentiality of this information
You must use this access only to provide assistance and support
The user can revoke your access at any time

11. Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page with a new "Last Updated" date. We will notify you via email about significant changes.

12. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

Email: bartzalewskidev@gmail.com

For all other inquiries, please visit our website at https://assistapp.top.

By using AssistApp, you consent to the terms of this Privacy Policy.